Support

How to reach us

Email support@minuteone.io. A person reads every message and replies by email, usually within one business day.

If you are a client

• A question about a charge. Put “Billing” in the subject with your company name and the invoice number. If something is wrong, we fix it.
• Signing in. Ask for a new link on the sign-in page. Each link works once and expires after a short time, so use the newest one.
• Changing your assistant, team or alerts. Owners and admins can change these in the dashboard, or email us from an owner’s or admin’s address and we will make the change.
• Cancelling. Email us or reply to any invoice. How cancelling works is in section 8 of the terms.

If a business texted or called you through us

Those texts and calls come from the business you contacted. To stop them, reply STOP to any text, or tell the assistant on a call. Either one works at once. You can also email us the phone number and the name of the business, and we will stop every automated text and call from that business to that number.

Privacy requests

Put “Privacy” in the subject. What we store and for how long is in our privacy policy.